Please note that your cancellation can be processed as soon as possible by writing "Cancellation of order [34XXXXX]" in the subject field.
Orders are packed Monday-Friday and are usually processed within 24 hours of placing the order. You can cancel your order provided it is not already being packed or shipped.
If your order is being packed or shipped, it is locked in our systems and can no longer be cancelled or changed. If this is the case, you can simply make use of our 14-day right of return.
You always have the option to return the order according to the applicable rules. Read more here.