If you receive a package that looks damaged, the first and most important thing is to take pictures of the package as you open it.
If a delivery damage case needs to be set up, you can do this yourself with the distributor or you can contact us. If the item has no obvious delivery damage, but still does not work correctly, you should create a complaint case here.
All goods that have been received by you with errors will be treated as DOA (Dead On Arrival) cases, which will be given priority in the complaint processing. The products are always tested before they are sent off, but we also know that electronics can malfunction and that is precisely why we focus on processing as quickly and easily as possible.